Return Policy

Effective Date: 7/11/2024

 

Thank you for shopping at MedSkin Co.. We want you to be completely satisfied with your skincare products. This Return Policy explains how you can return or exchange items purchased from our website.

 

1. Eligibility for Returns

- Product Condition: Skincare products must be returned in their original condition and packaging with all the pieces.

- Time Frame: You may return eligible products within 15 days from the date of delivery for a exchange. Beyond this period, we may not accept returns. All sales are final.

 

2. Return Process

To initiate a return, please follow these steps:

- Contact Us: Send an email to our Customer Service team at support@mdskin.net within the specified return period. Please include your order number, the item(s) you wish to return, and the reason for the return.

- Return Authorization: Our Customer Service team will review your request and provide you with a Return Authorization (RA) number and further instructions for returning the product.

- Packaging: Pack the item(s) securely in the original packaging or in a sturdy box to prevent damage during return shipping.

- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

 

3. Refunds and Exchanges

- Refunds: All sales are final.

- Exchanges: If you wish to exchange an item for a different product, size, or color, please indicate this in your return request email. We will do our best to accommodate your exchange request, subject to product availability. If you wish to exchange your item for a different product that is more expensive you will be responsible for paying the price difference. 

 

4. Exceptions

- Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable, including opened or used skincare products, gift cards, and promotional items.

- Damaged or Defective Products:  If you receive a damaged or defective product, please contact us immediately. We may require photos of the damaged item(s) and packaging to assist with processing your replacement.

 

5. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

Company Name: MedSkin Corp.

Adress: ZA-19 Ave. Mexico Urb. Parkville 101

Guaynabo, P.R. 00969

Email Address: info@mdskin.net

Phone Number: 813-500-1871

 

We value your satisfaction and aim to make the return process as simple as possible. This Return Policy is designed to provide clear guidelines on returning products purchased from MedSkin Corp. Thank you for choosing us for your skincare needs.